Shipping
Spinalator Shipping Policy
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use; all weights will be rounded up to the next full pound.
We use UPS, FedEx, or USPS Ground Services, so all packages can be tracked and have insurance for any part valued over $100.00. This Website will only ship parts weighing 75 pounds or less to any USA or Canada address. When you place an order, the website will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping speed you choose, shipping date estimates may appear on the shipping quotes page.
Most orders are shipped within 1-2 business days, unless the product is "OUT OF STOCK" or "BACK ORDERED by The MFG".
Your final shipping cost and estimated delivery time frame will be available to you during checkout.
*Please note, some special items or custom parts may require a longer ship-out and/or delivery time frame. It is usually anywhere from 7-10 business days.
If a product is Back Ordered by the MFG, you will be notified by email.
Placing Orders with Multiple Shipping Addresses
- Our website accepts only one shipping address, we will not dropship to another location due to scams!
Continental US Standard Ground - Parcels reach most US destinations within 5-7 business days of shipment and include tracking information. Depending on weather conditions and your location, your delivery may take slightly longer. We are not responsible for delays by the carrier. We are happy to use expedited shipping methods at customer request and expense. Please call 1-256-245-8390 for assistance.
Two Day - Your Spinalator shipment should arrive in 2 business days (Monday-Friday). In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Wednesday afternoon. An order submitted Friday at 11:00 AM CST will arrive on Tuesday. We are closed during normal holidays, which will push back delivery.
Standard Overnight - Your Spinalator shipment should arrive by end of day the next business day (Monday-Friday). In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Tuesday afternoon. An order submitted Friday at 11:00 AM CST will arrive on Monday. We are closed during normal holidays which will push back delivery.
Large orders or items will be shipped LTL FREIGHT TRUCK via common carrier. Please contact customer service for a custom quote 1-256-245-8390.
Alaska / Hawaii Ship Method
Post Office Box & APO/FPO
WE DO NOT SHIP TO PO OR APO/FPO BOXES
All taxes, duties and brokerage fees are the responsibility of the customer.
Ground shipping charges for heavy orders
All weights are calculated based on dimensional weights (calculated from the length, width and height of a package) for shipping considerations.
Please note that any orders that exceed 75lbs will need to be placed though customer service to arrange special shipping. Please contact 1-256-245-8390 and someone will be able to assist you with your order.
Manufacturer Direct Shipping
Products with an item status of "Drop Ship" will ship directly from the manufacturer. We can confirm the estimated date the order may ship and; upon request, we can contact the manufacturer and provide you with tracking information once it ships. For more information, please call us at 1-256-245-8390.
Our Chiropractic Table Parts shipping terms are FOB Seller’s warehouse. Risk of loss transfers at time of shipment. We are happy to contact the shipper on your behalf to file a claim.
Spinalator.com is a Division of Access Equipment Corp